Abstract
Purpose – The purpose of this paper is to investigate the multidimensionality of total quality management (TQM) practices and its relationship with production workers' job satisfaction in the Malaysian electrical and electronics (E&E) industry context.Design/methodology/approach – Data for this study were collected using a self‐administered questionnaire that was distributed to 520 production workers in three major E&E organizations in Malaysia. Of the 520 questionnaires posted, 173 usable questionnaires were returned, yielding a response rate of 33.26 percent. The correlation and multiple regression analyses were applied to test the theoretical model and the relationship between TQM practices and job satisfaction.Findings – The results revealed that not all TQM practices enhanced production workers' job satisfaction. Only organization culture and teamwork showed a positive relationship with the production workers' job satisfaction. It was found that when teamwork was perceived as a dominant TQM practice,...
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