Abstract
In undertaking business ventures, different cognition of international cultures of quality creation will be met, but in the global environment will be dominated only by the best, those who have recognized the role of Total Quality Management - TQM. On the theoretical basis of foreign research by eminent authors from various parts of the world, companies that achieve competitiveness on a global scale by applying TQM create valuable experience in studying this problem. The aim of the work is to present the impact of Total Quality Management on company performance and competitiveness by analyzing selected existing literature. The work is dedicated to the development and models of TQM, describing the Quality Management System, standardization and implementation effects. TQM's impact on leadership, human resources, organizational and business performance in creating and sustainable competitiveness has been made. At the end of the work, a table view of the selected literature from 2015 to 2020 was given.
Highlights
Total Quality Management – TQM) prema Neyestani [48], je „filozofija upravljanja“ koja proizilazi iz prikupljanja mišljenja i ideja za unapređenje kvaliteta proizvoda ili usluge
Američka asocijacija za kvalitet (American Society for Quality – ASQ) definiše TQM kao sistem upravljanja organizacijom usmeren na kupca i podrazumeva da svi zaposleni budu uključeni u kontinuirano poboljšanje rada
Zajednički elementi za TPM i TQM su kontinuirano poboljšanje, uključenost zaposlenih, obuke i edukacija, poboljšanja operativnih i finansijskih performansi, sistemskom primenom koncepta TPQM postiže se visoka produktivnost poslovanja [25]
Summary
Cilj rada je da se analizom odabrane postojeće literature predstavi uticaj upravljanja totalnim kvalitetom na performanse preduzeća i konkurentnost. Mala i srednja preduzeća ulaganjem u Quality Management Sistem – QMS kao i udruživanjem i zajedničkim nastupom na inostranom tržištu mogu ostvariti konkurentnost i brži povraćaj uloženih sredstava. Total Quality Management – TQM) prema Neyestani [48], je „filozofija upravljanja“ koja proizilazi iz prikupljanja mišljenja i ideja za unapređenje kvaliteta proizvoda ili usluge. Prema Santika, Muhtarom, Najiah, Ruswaji, Nurkholidah, Azizah & Isnawati [58] TQM je „sistem koji se može razviti u poslovni pristup kako bi se maksimalizovala konkurentnost organizacije kontinuiranim poboljšanjem njenih proizvoda, usluga, radne snage, procesa i okruženja“. Američka asocijacija za kvalitet (American Society for Quality – ASQ) definiše TQM kao sistem upravljanja organizacijom usmeren na kupca i podrazumeva da svi zaposleni budu uključeni u kontinuirano poboljšanje rada. TQM je termin koji opisuje menadžerski pristup poboljšanja kvaliteta [7]
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