Abstract
Total quality management (TQM) principles can be utilized to achieve successful outcomes of an interdepartmental problem-solving process prior to implementation of a TQM formal structure within an organization. Prior to implementation of the new process, patient transport time from nursing units to lab destination was calculated at 17.6 minutes; postimplementation, an institutional benchmark of 15.4 minutes has been set. The mechanisms utilized for development, implementation, and evaluation of a process improvement team is the focus of the article. The reader will be taken on a journey through an interdepartmental problem-solving process utilizing the TQM principles.
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