Abstract
The aim of this paper is to explore and conceptualize the total quality management (TQM) and its relationship with hospital’s performance. There are two dimensions related to accounting subject; management accounting and management control system. From these dimensions, there are 5 factors or variables of TQM practices; benchmarking, hospital information system, continuous improvement, leadership and management process. The performance will be the dependent variable which consists of efficiency, business result and satisfaction indicators. The proposed method is quantitative method with population of public hospitals owned by the government. Expectedly, this conceptual paper will give insights and information for future empirical studies.
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