Abstract
A user-centred design (UCD) approach aims to design products suitable for their intended users by involving them in the design. This article describes an action research and development project where user-centred design techniques from the human-computer interaction field were applied to the work practice of ED-Design Ltd, Scandinavia's largest industrial design consultancy. The paper contributes to discussion on the practice of industrial design in companies today. It describes the goals, process and results of the project, and discusses the lessons learned. In the literature, the use and adaptation of methods is typically smooth and successful. How is it in real life? What happens when an industrial designer is asked to test his or her own designs with users?
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