Abstract
Multitasking or task switching has been a topic of interest and research in the field of operations management. There has been a little yet no full proof as to how increasing multitasking levels affect the performance of a whole engineering system. The goal of this paper is to introduce the concept of task switching into a network of engineers which handles and executes the quality complaints of a major aerospace firm and to observe the trends of performance measures such as average lead time, system utilisation and queuing time with increasing multitasking levels. The paper develops a mathematical model based on queuing theory and Jackson networks which is then applied to a discrete events-based simulation model.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
