Abstract
In the healthcare industry it is imperative the need to increase the efficiency of resource management and services. The increasing of Business Intelligence (BI) use in organizations and the demonstrated effectiveness of this type of solution, arises the desire to use BI in healthcare as in Misericórdias. So, in this work some concepts associated to the use of BI in Misericórdias were addressed and a BI architecture was designed. Furthermore, a survey was made in order to understand what are the tools used by Misericórdias every day and which ones have the BI components. Finally, a BI architecture was developed based on the organization's mission and their stakeholders. Through this work it was possible to identify the critical processes and designing the Entity Relationship Diagram as well as a set of indicators to meet the needs of a sustainable decision-making in Portuguese Misericórdias.
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