Towards More Meaningful Evaluation of Cultural Heritage Programmes: Engaging Stakeholders Through Programme Modelling

Abstract

Recently, cultural heritage scholars and practitioners have questioned how the field evaluates heritage initiatives. This article considers how a collaborative approach to evaluation may enhance heritage initiatives, particularly at critical developmental stages in their design and implementation. We explore how recent developments in evaluation theory and practice serve interests shared by heritage programme managers, funders and other stakeholders. In particular, programme modelling techniques have proven valuable for engaging a wide array of heritage stakeholders (including staff, funders and site owners). A programme model provides a graphic representation of how a programme is intended to achieve its goals. Programme models have become prevalent in other disciplines, and many government and philanthropic funders require their inclusion in funding proposals and progress reports. However, such models—and the collaborative, stakeholder-driven processes used to develop them—are largely absent from heritage studies. Examples from the US National Park Service ( https://www.nps.gov/aboutus/index.htm ) and Cultural Heritage without Borders-Albania ( http://chwb.org /) illustrate how these techniques serve important learning and evaluation needs identified by heritage programmes. These contrasting examples demonstrate how programme modelling can enhance programme design, communications and reflective practice among a cross-section of programmatic actors. The concluding discussion explores the implications of programme modelling for the future of heritage management.