TOWARDS ENHANCEMENT OF EMPLOYEE ENGAGEMENT IN PUBLIC HEALTH CARE

Abstract

: The purpose of this study was to identify important employee engagement factors according to the views of health-care professionals in public hospital sector (tertiary care). METHODS: A previously developed -and validated- instrument addressing four employee engagement factors (job attributes, remuneration, co-workers and achievements) was used. Three categories of health care professionals, doctors (N = 50), nurses (N = 50) and support staff (N= 50), working at different tertiary level of public sector hospitals, participated and employee engagement factor was compared across socio-demographic and occupational variables. RESULTS: The analysis of the employee engagement factors in public health facilities of Jaipur (Rajashtan) reveals that the highest engagement is among side support staff which are followed by nurses and then physician. The all three cadres are ready to go extra miles with the organisation for welfare of patients and in serving of mankind. All three groups have the highest score in the discretionary effort and emotional connect with job and lowest in carrier growth and development and perceived organizational support, etc. CONCLUSION: The results shows that although the employee of urban public health facilities has been higher level of motivation, and it is justified the overloaded public health facilities in compare with neighbouring state. In spite of that physician, nurses and support staff has dissatisfaction with carrier growth and development and pay and perk what they received for their services. So maintaining the engagement level needs a lot of effort with focused attention to management approaches employing both monetary and non-monetary incentives to motivate health-care workers. The study reveals the need for employee engagement program to health worker of the public health sector. Keywords: human resource for health, employee engagement, motivation, public health care