Abstract
The major problem in understanding quality concepts has been explained by the characteristic that people see it quite differently from different perspectives. In the present paper we borrow this explanation for our starting point and broaden the consideration of software quality from the implementation-oriented in the individual and organization-oriented directions. Our main hypothesis is that these ‘soft’ aspects give us a deeper co-understanding of software quality. We proceed with three hermeneutic cycles such that after an introduction to five perspectives we analyse them through Kolb's experiential learning theory and finally deepen the analysis through the team and organization-oriented theory of Nonaka and Takeuchi.
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