Abstract
WeLive project’s main objective is about transforming the current e-government approach by providing a new paradigm based on a new open model oriented towards the design, production and deployment of public services and mobile apps based on the collaboration of different stakeholders. These stakeholders form the quadruple helix, i.e., citizens, private companies, research institutes and public administrations. Through the application of open innovation, open data and open services paradigms, the framework developed within the WeLive project enables the co-creation of urban apps. In this paper, we extend the description of the WeLive platform presented at , plus the preliminary results of the first pilot phase. The two-phase evaluation methodology designed and the evaluation results of first pilot sub-phase are also presented.
Highlights
The 2016 edition of the EU eGovernment Benchmark Report [1] states that online public services are becoming increasingly accessible across Europe, 81% being available online
Conclusions from alpha testing for the Bilbao pilot arise that the sessions were very valuable to detect problems that arise for real users when they interact with the platform or the applications, more non-technical users where expected to detect non-technical and usability issues, as technical users are familiarized with these kind of web tools
The results of the alpha testing were used to improve the different components of the platform and the services developed for the Pilot Phase I before the actual pilot execution sub-phase started
Summary
The 2016 edition of the EU eGovernment Benchmark Report [1] states that online public services are becoming increasingly accessible across Europe, 81% being available online. Deeper analysis of user-centricity, transparency, cross-border mobility and in general quality of use shows that growth is uneven, and a substantial number of EU countries are still lagging behind. This sends a clear signal for acceleration, in order to keep up with private sector pressing needs and citizens’. According to [3], an ICT-enabled open and collaborative government is the key to meet public needs in times of tighter budgets, improving the business environment by providing better services to businesses and citizens and adapting service provision to the needs of a more digital economy
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