Towards an Understanding of the Business Process Analyst: An Analysis of Competencies

Abstract

The increase in adoption of business process management (BPM) and service oriented architecture (SOA) has created a high demand for qualified professionals with a plethora of skills. However, despite the growing amount of literature available on the topics of BPM and SOA, little research has been conducted around developing a detailed list of competencies required for SOA and BPM professionals. According to Gartner’s 2011 predictions, by 2014 there will be a growing emphasis on process-related skills and competencies to create competitive advantage. The purpose of this paper is to provide an analysis of the required competencies of the business process analyst. The new business process analyst role is seen as indispensable to the success of BPM and SOA projects. This qualitative research used data collected through semi-structured interviews and through subsequent thematic analysis; a business process analyst competency framework emerged. The findings show that the business analyst competencies form a foundation for the business process analyst role. Even more than the business analyst role, the business process analyst requires strong interpersonal competencies and strengths as well as both left brain (statistical) and right brain (emotional) thinking. Business and organisational knowledge is seen as important while technical competencies were considered the least important. Although this research is positioned in South Africa, where the availability of skills is a major challenge facing the establishment of the business process analyst role, the resultant framework should be useful for any information systems educators designing curriculum for this new role and for organisations hoping to employ these professionals.