Abstract
INTRODUCTION: In today's society mental health is becoming increasingly important. As a result, more and more individuals need guidance and counselling. This care giving becomes even more important in a person’s life during times of hardship, for instance during pandemics like COVID-1
Highlights
In today's society mental health is becoming increasingly important
The results showed that 40% of the students showed intention to use online counselling especially when access to counselling facilities were inaccessible as a result of the pandemic [16]
The main goal for this solution was to implement an online platform that would give users who are experiencing issues ranging from mental anguish to get in touch with a counsellor who would listen to them and try and make them feel better if not succeed in bringing a positive change
Summary
In today's society mental health is becoming increasingly important. As a result, more and more individuals need guidance and counselling. The approach adopted in this paper resulted in an online web-based application that provides chat functionalities which are put through lexical analysis from where an ‘Empathy quotient’ is derived and leverages the Natural Language Processing and Artificial Intelligence technologies. In this way, technology can provide an effective outreach methodology that provides in the very least a first-level counselling support structure. First-level counselling services need to give urgent feedback to people in distress and here technology can play a key role, for example, in the form of an online chat system
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