Towards an Interdisciplinary Workplace Management Theory

Abstract

Background: Various aspects of workplace management are studied in the fields of economics, organisational management, architecture, engineering sciences, medical sciences, psychology, etc. These different areas of research bring diverse approaches to the workplace, concentrating on either people, the environment, or the organisation. Many insights are lost due to disciplinary limitations (such as terminologies, research results presented in different journals and conferences). This paper describes a first attempt to integrate 18 theories that are used in Corporate Real Estate, Facility Management, and workplace research from different disciplines into an overall Workplace Management framework, as a starting point towards developing a grand workplace management theory. Methodology: 18 theories were integrated into an overall Workplace Management framework. Through concept mapping, the tacit knowledge underlying each theory was made explicit in three to five statements that were provided by 34 researchers working with these theories and that were sorted by 19 experts. Multidimensional scaling and cluster analysis were performed, and statements were grouped into nine concepts within three regions of meaning. Results: A holistic workplace management framework was created, comprising of three regions of meaning: ‘Aligning organisation and workplace strategies’, ‘Creating workplace experience’ and ‘Creating a resilient organisation’. The framework captures the nine concepts central to a future Workplace Management theory. Many research gaps were identified that require further attention before such a workplace management theory can be fully developed. Originality: This is a first attempt to connect different theories that are applied into workplace management research into an overall framework that would capture the essence of workplace management. Implications: The new framework provides insights for practitioners by expanding the understanding what workplace management aspects should be considered. It suggests that practitioners need a continuous approach towards workplace development, clear communication about the changes and the role of workplace, as well as close collaboration with other departments.