Towards an Integrated Model of Data Governance and Integration for the Implementation of Digital Transformation Processes in the Saudi Universities

Abstract

In the face of the challenges of the Digital Age and the outbreak of the pandemic COVID-19 which have changed higher education institutions remarkably, universities are urgently required to speed up their digitalization initiatives and cope up with the global digital developments to survive. For the successful implementation of digital transformation, however, data governance should be considered. Despite the extensive literature on data governance and digital transformation, there is no focus on the issue in the Saudi Higher Education institutions. In the face of this, the current study investigates data governance policies and practices in the Saudi Universities. This study is built on a case study design. Nine universities in Saudi Arabia were selected for the purpose of the study. These include public, community, and private universities that make up the Higher Education system in Saudi Arabia. For data collection purposes, three methods were selected. These were the survey, focus group discussions and in-depth interviews. The findings of this study indicate that data governance is an effective tool in the implementation of digital transformation processes in higher education institutions and thus should be embedded into strategies of the universities for using digital technologies in appropriate manners. Good data governance practices are required for smooth and effective digital transformation. Universities are required to create an effective functional team for the data governance tasks, develop an internal audit of data governance, follow-up the regulatory compliance procedures, define the priorities of data governance activities, provide frequent data governance training for employees and faculty members, set enforcement and follow-up standards, and conduct frequent assessments of data governance plans and policies. Although the study is limited to the Saudi universities, results and implications of this study can be a useful reference to choose effective data governance practices that can be successfully adopted and implemented to effectively manage critical information and use it to transform their day-to-day operations.