Abstract
It is widely recognized that there is a substantial gap between usability research and practice where UCD approaches are rarely applied in practice due to arguments regarding the intricate nature of its methods and techniques. This paper presents an action research study designed to investigate and analyze the potentials for an increased degree of UCD activities in the early development phases of advanced information systems technology. The results demonstrate that there is a large interest in usability but that organizational priority and competence is often lacking. Instead one relies heavily on questionable concepts such as ‘trained professionals’ to excuse the low effort towards usability. Based on the results, six recommendations for improved usability work in R&D organizations are presented, focusing on the importance of prioritization of, and education in usability work.
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