Abstract
Many quality models have been used to measure e-government portals’ quality. However, the absence of an international consensus for e-government portals’ quality models results in many differences in terms of quality dimensions, attributes, and measures. The aim of this paper is to propose a quality framework for e-government portals based on best practices and ISO 25010. For this purpose a mapping between the e-government portal best practice and the ISO 25010 quality characteristics for product quality is conducted. The findings show that only some of the e-government portal best practice can be mapped with the ISO 25010 quality characteristics for product quality. The portal is also a software product, but with a particular features. As a consequence, new quality characteristics and sub-characteristics were introduced to fulfill the requirement of e-government portals quality. Moreover, an initial quality framework for e-government portals’ is also proposed.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
