Towards a usability framework for memory institutions

Abstract

PurposeThe aim of this paper is to define the main directions and emerging challenges in adoption of general usability principles by the memory institutions.Design/methodology/approachTheoretical analysis of usability concepts, usability management processes, methods and evaluation criteria found in the Human‐Computer Interaction professional literature and ISO standards is performed.FindingsUsability should become a part of quality management activities in memory institutions and will change and expand traditional practices in this sphere. ISO standards and theoretical models may be applied to create a framework for usability management in memory institutions both on strategic and operational levels. However, further research in the scope of joint cultural heritage services, audiences, contexts of use and applied technology in the sector of memory institutions should be performed. The main challenges on the way towards the usability framework are cultivation of partnership culture and multidisciplinary teamwork in development and provision of ICT‐based services and application of complex and overlapping recommendations provided by volumnious ISO standards.Originality/valueThe main value of the paper is the comprehensive analysis of state‐of‐the‐art in usability and provision of the main directions and challenges of usability adoption in memory institutions. This analysis maps the future research and practical activities necessary for successful adoption of usability management in libraries, museums and archives.