Towards a systemic model on information systems' adoption using critical systems thinking

Abstract

PurposeThis paper aims to propose an extended version of systems development life cycle (SDLC) based on critical systems thinking for information system (IS) adoption in an organizational context from a management perspective.Design/methodology/approachThe model integrates traditional SDLC with the ongoing process of “phase‐stakeholders‐identification” or “pha‐stak‐ification”. The emerging systemic stakeholder networks is proposed to be applied with network mechanisms to influence stakeholders' attitudes towards IS adoption. The authors, considering IS adoption as a multi‐phase innovation project, argue that boundary considerations using a multiple stakeholder perspective (boundary critique) provides an alternative focus for IS adoption.FindingsThe study suggests that the proposed model has the capacity to serve as a roadmap for a smooth IS adoption by facilitating organizational learning and change.Research limitations/implicationsThe study has not been tested empirically.Originality/valueSuccessful IS implementation improves organizational efficiency and creates competitive advantage. Established information technology adoption models like technology acceptance model and theory of reasoned action consider technology adoption from the users' viewpoint without taking a holistic perspective into account. This article takes a systems perspective to technology development and the systems development life cycle.