Towards a Pay-Per-X Maturity Model for Equipment Manufacturing Companies

Abstract

This Research-in-Progress paper presents a preliminary design of a maturity model for assessing the internal readiness of business-to-business equipment manufacturing companies implementing new, service-based pay-per-x (PPX) business models. By using existing maturity model design guidelines, action design research methodology as well as PPX-related literature and analogous maturity models in fields such as servitization, digitization, Industry 4.0, data-driven manufacturing and product-service systems, this paper explains how the creation of a maturity model could enable a systematic approach to implementing the new PPX business models. The paper will also provide the basis for the PPX maturity model development and validation in the future, while aiding the equipment manufacturing companies in assessing their current as-is situation in the most critical areas of PPX implementation as well as formulating a roadmap towards the implementation.