Abstract
As electronic government services (e-government) evolve, traditional applications such as online portals are encountering challenges in a new digital era in which people thirst for more convenient, diverse channels of communication with their government. Despite the efforts devoted to the promotion of Social Networking Service (SNS) use in e-government for the past few years, empirical studies regarding this ongoing trend are still insufficient. In the local administration of China, a special collaboration between local governments and private Internet enterprises is happening: government services are imported into commercial SNS platforms known as WeChat and Weibo. This research conducts a case study of a Chinese municipality premised upon survey data (N = 605) collected in Chongqing. It examines the determinants of e-services adoption in four major local applications: two traditional government-led services “Government website portal” and “Government official app” (traditional government-led services), and two built-in government services on social networking applications “Weibo Government official account” “WeChat Public Services”. The paper aims to provide a closer understanding of current trends in local government e-services, or in this case, an innovative trial of Chinese e-government practices.
Highlights
The development of Information and Communication Technologies (ICT) has impacted every aspect of our society, including the way governments interact with citizens
Since direct-controlled municipality in China has the highest administrative power equivalent to province [49], local e-government projects can be more observed in direct-controlled municipality than normal city because of the better ICT infrastructure and autonomous ability; (2) As the youngest, and only nationally-centered city located in southwest, Chongqing has absorbed a good deal of its workforce from surrounding cities including farmers, workers and other immigrants
This research has examined the adoption of traditional e-government services and emerging government social networking services (SNS) applications
Summary
The development of Information and Communication Technologies (ICT) has impacted every aspect of our society, including the way governments interact with citizens. The advent of electronic government (e-government) has lifted a worldwide management reform movement in governance area to this day, evolving from delivering to citizens efficient, transparent and effective services to promoting open data, e-democracy, and so forth [1,2,3]. The Technology Acceptance Model and the Unified Theory of Acceptance and Use of Technology are the most frequently used models for analyzing e-services adoption [4,5]. In e-government terms, e-services extend to the introduction of new technologies to public life, they constitute a must-do mission due to the differing development strategies in various countries, and a must-use tool to differentiate themselves with emerging technologies chosen by users’ interests (such as e-commerce)
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