Towards a networked governance approach in Danish hospitals? Analysing the role of patients in solving wicked problems

Abstract

Hospitals across the globe are prone to numerous wicked problems. Wicked problems are difficult to solve and continue to negatively influence hospital systems. The proponents of the networked governance approach suggest that a new governance mode embracing a collaborative innovation approach to solving wicked problems has emerged. In the context of hospitals, collaborative innovation refers to mobilising patients for, in collaboration with staff members and other stakeholders, solving wicked hospital problems. The claims put forward by proponents of networked governance have not been assessed in the context of hospitals. This paper reduces this research gap by conducting an analysis of the extent to which Danish hospitals have implemented a collaborative innovation approach involving patients as an innovation asset in a systematic manner. The paper shows that the use of new collaborative innovative techniques involving patients have been embraced, but not for solving wicked problems and not in a systematic manner. The paper suggests that hospitals need to embrace collaborative innovation endeavours and patient involvement in a systematic manner for solving wicked problems.