Abstract
Theoretical models of communicating parliamentary information, as well as ensuring the smooth functioning of Parliamentary Constituents Information Centres (PCICs), have highlighted challenges affecting the delivery of information to constituents. The Parliament of Zimbabwe (PoZ) became one of the first parliaments to implement PCICs among Southern Africa Development Community countries. The intention was to improve the dissemination of information to constituents, among other functions. In a study that evaluated the performance of Zimbabwe’s PCICs and their future improvement, a number of operational challenges have surfaced, and this calls for potential solutions to address the challenges, which have in turn brought the need of a suitable model for PCICs to the fore. This article presents a proposed PCIC model for the PoZ based on the findings from a survey conducted in Zimbabwe between 2012 and 2015. The target population included the donor community, constituents, Office Assistants and Members of Parliament. Various methods and instruments were used to collect quantitative and qualitative data. Further, the study examined several theories and models to inform the development of a model for PCICs in Zimbabwe.
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