Abstract

ABSTRACT Access to social services is a major concern in welfare policy, service delivery and social work. Outreach work is a social work approach described as an ‘active mode of access’. However, the literature on access differentiates between a universal and a transformational view on access. In the first view, access refers to inclusion into the mainstream, for ‘them’ to become more like ‘us’. In the second view, access refers to the transformation of society by challenging the mainstream to move towards a different ‘we’. This article is based on a theory-driven model of views on access and elaborates on the transformative potential of outreach work, illustrated by references in a selection of research literature on outreach work. We propose four focal points for outreach workers and service managers to keep in mind while introducing or developing outreach work from a transformational perspective.

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