Abstract
In order to overcome the challenges of dynamic business environments where fierce competition occurs, and to address the internal firm-level requirements (i.e. effectiveness and efficiency in operations and processes), firms need to change, thus they engage in Organisational Development (OD) interventions. This paper aims to explore the efforts of a family-owned carpet company to change its cost and quality structure through three OD interventions: (1) adapting a new wage and reward system, (2) establishing new manufacturing hubs for the weavers outside of their homes, (3) designing a training programme for the weavers. Findings of the case study bring a reasonable solution to the production-related problem of the SME.
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