Toward Understanding Trust: A Response to Adams and Miskell

Abstract

Purpose: Trust is a key component of successful schools. Although scholars widely agree that trust is multifaceted, there is less agreement about the number and nature of these factors. In the October 2016 issue of Educational Administration Quarterly, C. M. Adams and Miskell argued that their Teacher Trust of District Administration Scale provided evidence that trust is a single factor that cannot be unpacked, and that our three-factor theory of trust, which asserts that trust involves the discernment of benevolence, competence, and integrity, is invalid. We find multiple conceptual and methodological flaws in their reasoning. Method/Approach: We analyze data provided by C. M. Adams and Miskell that were used in their original 2016 article. The data set includes responses from 606 teachers in 72 schools to the 10 survey questions that comprise the Teacher Trust of District Administration Scale. We reproduce and critique the results of four models presented, and corrected, by C. M. Adams and Miskell, and present an alternative second-order model of trust with three first-order factors representing benevolence, competence, and integrity. Findings and Implications: Consistent with theory, we find that trust is more appropriately modeled as a multifactor construct. A multifactor model of trust is not merely an advance in measurement, it has important, actionable implications for research and practice. Measuring trust as a second-order factor, with first-order factors benevolence, competence, and integrity, positions us to make more nuanced judgements about trust, more easily diagnose problems, and prescribe interventions needed to develop, maintain, or repair trust in schools.