Toward better understanding of knowledge management: Correlation to hotel performance and innovation in five-star chain hotels in Egypt

Abstract

Knowledge management has developed over the last era to become one of the most argued management concepts. Many Egyptian business establishments have started implementing knowledge management programs in their organizations. However, knowledge management in the hospitality industry has not accomplished the same scale of applications and empirical research as in other fields, particularly in the Egyptian hospitality industry. Consequently, this research aims at investigating knowledge management in the Egyptian hospitality industry and its correlation to hotel performance and innovation. Five-star, chain-affiliated hotels constitute this study’s population, counting for 113 chain hotels. Among them, 101 valid questionnaires have been included in the data analysis. Findings revealed a strong and positive relationship between knowledge management and hotel performance. Likewise, findings indicated that there was a strong and positive relationship between knowledge management and hotel innovation.