Abstract
Business process modeling is recognized as a key part of the business process lifecycle. It is during this stage that a conceptual model is produced by collecting business process requirements and representing them with a specific business process notation. While there has been much research into process modeling techniques, little has taken place with regard to the characteristics that should be considered for an effective assessment of the models' quality. This paper presents a synthesis of quality characteristics for business process models, based on a systematic review of the relevant literature. It then goes on to describe a reference model for the quality assessment of business process models, and to relate the aforementioned quality characteristics to existing relevant process model measures. These relations may help organizations to guide the improvement of their business process models according to their chosen quality characteristics.
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