Toward a Holistic Performance Measurement of the Pavement Management

Abstract

With limited budgets and increasing pressure from related stakeholders, together with the threat of extreme weather, we may need brand-new thinking in PMS implementation. The purpose of this article is to explore how governance function may link to sustainability regarding PMS implementation. Our theoretical analysis found that governance notion and a sound governance structure may help top management in dealing with inter-agency affairs and aligning customers' needs with an agency's goal. Also, a holistic sustainable framework for pavement management allows us to take from a broader consideration within the pavement context. In the empirical study, we used a Quality Function Deployment (QFD) matrix that can incorporate 7 customers' needs into 25 technical requirements. After the revision of relative importance including subjective and objective weights, 10 performance indicators through sustainability perspective have been established.