Abstract
The study aimed at determining the total quality management school practices, level of implementation of ISO 9001: 2015 quality management system and level of performance of schools in the Division of Santa Rosa City, Laguna. Descriptive-correlational research method was employed using self-made survey questionnaire. The study revealed that the respondents strongly agreed on the total quality management school practices with an overall weighted mean of 3.50. Similarly, the level of implementation of ISO 9001: 2015 quality management system was very high with an overall weighted mean of 3.48 and the level of performance of schools was very high with an overall average of 3.53. The relationship ranged from moderate to high correlation with a probability value of 0.000 for all variables at 0.01 level of significance revealed a significant relationship between the total quality management school practices and level of implementation of ISO 9001: 2015 quality management system, between the total quality management school practices and level of performance of schools, between level of implementation of ISO 9001: 2015 quality management system and level of performance of schools. From the salient findings, it is imperative to conclude that the schools in the division of Santa Rosa City focus on school practices that would instill commitment to the learning success of the students visible in a very high learning and teaching processes with the support of school resources and external engagement. Recognizing the value of implementing ISO 9001: 2015 quality management system for the improvement of the school operations gives significant impact both in the micro or macro level of school management, thus improves the performance of school heartened on a learner-centered, inclusive and inspiring learning environment.
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