Total Quality Management Practices in Construction Project Delivery in South Africa

Abstract

Due to its ability to provide quality through effective management practices, Total Quality Management (TQM) has attracted significant attention in most academic discuss in recent times. This attention became necessary as a result of the overarching need to increase the quality of products being delivered within the Architecture, Engineering and Construction industry (AEC). Based on this knowledge, this study assessed TQM practices in construction project delivery in Gauteng, South Africa. The study adopted a quantitative approach through a questionnaire survey, and information was harnessed from construction participants involved in the delivery of civil engineering projects within the study area. The data gathered were analysed using percentage, mean score and standard deviation, while the reliability of the research questionnaire was tested using Cronbach alpha test. The findings of the study revealed that the most adopted TQM practices are customer focus, supplier quality management, strategic planning, and employee relations. In order to improve the adoption of TQM practices, measures such as ensuring customer involvement, top management involvement, and commitment, education, and training of engineers on TQM practices, effective customer-supplier relationship, effective communication (internal and external), and primary customer focus, are important. This study adds value to the body of knowledge as it gives an insight on the TQM practices being adopted in the delivery of civil engineering projects within the study area as well as the measures to be put in place in order to ensure improved adoption of TQM.