Abstract
The Healthcare industry is on its boom in the city of Hyderabad. People not only from various cities of India but also from foreign countries come to Hyderabad for their medical treatment. There are various corporate Hospitals in the city catering to the needs of the people. The management of the Corporate Hospitals being very keen about delivering quality services is maintaining a quality department. Total Quality Management Practices are adopted as one of the ways to ensure quality. The present study is conducted in five Corporate Hospitals of the city to know whether Total Quality Management Practices has any effect on the Organizational Performance of the Hospitals. The data was collected in the form of responses from nurses, doctors, supporting and admin staff of the Hospitals by stratified random sampling method. It was found that there is a positive influence of the total quality management practices on the performance of the Hospitals.
Highlights
There is a great potential in the industry of Healthcare
The results suggested that Quality improvement (QI) (Quality Improvement) had a defined impression on global procedures of medical institution’s performance and the ways to Quality Improvement affect in these areas
The present study aims at connecting with the results of the previous researches and finding the link between the total quality management practices and performance of the hospitals
Summary
There is a great potential in the industry of Healthcare. It accounts to be one the world’s largest revenue generating industry of US 2.8$ Trillion approximately. Indian Healthcare has emerged to be one of the largest service sectors of the country contributing to five percent in India’s GDP and four million people being offered jobs in the industry. Six to seven percent of India’s GDP is expected to be contributed by the sector and will offer jobs to more 2.5 million people as per the reports of CII-McKinsey (Venkat Ramana 2012). There has been an increasing awareness in the customers of the Healthcare industry i.e., the patients about quality and it is being highly recognized by the management of the Hospitals that delivering quality services is the only way of sustaining in the national as well as international market
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
