Total Quality Management in Taiwan’s Telecommunication Industry

Abstract

Following the trend of global telecommunication liberalization, the telecommunication industry in Taiwan will be a star industry and grow up quickly in the future. This study uses questionnaires to survey the implementation issues of total quality management in Taiwan’s telecommunication industry. Most of the thirty‐nine telecommunication companies surveyed herein are medium‐sized with fairly weak quality performance. Advanced quality management training programs (such as experimental design) are seldom implemented and decision‐makers do not pay much attention to training programs related to TQM.