Total Quality Management in Construction Projects in Jordan

Abstract

The study aimed to know the effect of comprehensive Total quality management on construction projects in Jordan, and the study population consisted of (50) construction companies in the capital Amman, while the study sample amounted to (69) employees in the upper and middle management of construction companies, and the study used the approach Descriptive and analytical by building a questionnaire dedicated to answering the study's questions. The results showed that the level of applying Total Quality Management to construction projects in Amman according to the management support, Continuous Improvement and Resource Management to the study sample expectations was middle level.The study recommended the construction companies in Jordan issue legislation that promotes the implementation of the quality policy in establishments at all levels, with the administration following up on the implementation of quality requirements in construction projects.