Total Quality Management and Quality Engineering

Abstract

Total quality management (TQM) is a set of the systematic management approaches for the continuous improvement of quality standards of products, services, and business relations with employees and consumers. This chapter mainly focusses on the eight key principles of TQM, the involvement of workers, leadership, process approach, strategic approach, continuous improvement, together for a factual approach to decision-making and communication. This chapter also discusses a four-part management model that implements continuous quality improvements and process control in different stages of an organization based on the Deming cycle or the Shewhart cycle. Quality engineering encompasses a broad range of methodologies and tools, which include quality management systems, advanced product quality planning (APQP), tools like quality function development (QFD), failure modes, and effects analysis (FMEA), statistical process control (SPC), and are widely accepted methodologies used in industries.