Abstract
F aced with calls for accountability, tight budgets, the demand to do more with less and the ever present challenge of keeping users satisfied, Total Quality Management has much to offer regional, university and district technology services. In the lobby of Toyota Motor Company in Tokyo hang three portraits. One is of the founder of the company. One is of the current chairman of the board. The third, larger portrait, is of an American. His name is Dr. W. Edwards Deming. 1 W. Edwards Deming gave Japan the tools for developing quality products over 40 years ago. Only in the last decade has U.S. industry begun to follow his methods. Now there is a movement to apply the Deming
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