Abstract
Quality as a Strategy. What Is TQM? The Baldrige Award. Measures of Quality Product and Quality Process: The Traditional Approach. Measures of Quality Product and Quality Process: The Emerging Cost--of--Quality Model. Continuous Improvement: Basic Tools. Continuous Improvement: Statistical Process Control. Continuous Improvement: Some Advanced Tools. Customer Measurement I: Traditional Multi--Attribute Methods. Customer Measurement II: Quality Function Deployment. Initiating TQM: Managing Change. Employee Practices in Total Quality Management Organizations. TQM and the Product Development Process. Reengineering and TQM: The Role of Information Technology. Benchmarking. Landmarks on the TQM Road. Indexes.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
