Total Productivity Maintenance (TPM): A Hospitality Industry's New Maintenance Approach.

Abstract

As never before, our modern changing competitive work environment puts maintenance activities under the spotlight. Obtaining competitive advantage in our modern world needs special maintenance applications and approaches that improve both costs and quality. Total productive maintenance (TPM) is represented nowadays as one of the most renovated approaches related to achieving high level and continuous production of both tangible and intangible products. This research paper aims to introduce TPM as a new maintenance approach to be adopted in hospitality industry premises to eliminate traditional limitations between production and maintenance processes. Depending on descriptive analytical method, the research was accomplished through interviewing of 77 employees from 5 hotels that classified as 5 stars in Alexandria. Those employees are distributed on three departments: front office, housekeeping and kitchen. While the results showed no statistical significant relationship between implementation of TPM and guest satisfaction in hospitality premises, other results showed a statistical significant relationship between TPM adoption and all of productivity and performance efficiency, product quality, cost efficiency and profitability and employee morale and loyalty in hospitality premises.