Toplam Kalite Yönetimi ve İnovasyonun Hastanelerin Performansına Etkisi: Ankara İlinde Özel Hastaneler Örneği

Abstract

ABSTRACTAim: Everything in the world began to change radically. The health service provision within the health sector is one of the sectors that have been most affected by this change and transformed. The aim of the study is to examine Total Quality Management practices affect the performance of hospitals and innovations in health systems affect the performance of health institutions.Method: Research data were obtained by collecting questionnaires from private hospital managers in Ankara between 29.08.2018 - 31.12.2018. Simple and multiple regression analysis was used, including a literature review.Result: A total of 155 managers from 33 private hospitals, It was planned to reach all the managers included in the research, but 137 of them voluntarily participated in survey and agreed to contribute. Accordingly, the sample of the study represents 88.3% of the study population. The findings obtained as a result of the research were determined at the 95% confidence level.Conclusion: In the century when technology has entered health services with digitalization and combined with artificial intelligence, rapid developments are experienced, and it seems that innovation, which has a key determinant role in providing competitive advantage in health service delivery, will continue to be the main character and increase its importance. While Total Quality Management practices focus on customer satisfaction in health services, innovation both facilitates the work of hospital staff and points out that it provides high performance by increasing the efficiency and effectiveness of the health service provided, and by providing the efficiency at the maximum level.