Topic Modeling and Sentiment Analysis of Online Education in the COVID-19 Era Using Social Networks Based Datasets

Abstract

Sentiment Analysis (SA) is a technique to study people’s attitudes related to textual data generated from sources like Twitter. This study suggested a powerful and effective technique that can tackle the large contents and can specifically examine the attitudes, sentiments, and fake news of “E-learning”, which is considered a big challenge, as online textual data related to the education sector is considered of great importance. On the other hand, fake news and misinformation related to COVID-19 have confused parents, students, and teachers. An efficient detection approach should be used to gather more precise information in order to identify COVID-19 disinformation. Tweet records (people’s opinions) have gained significant attention worldwide for understanding the behaviors of people’s attitudes. SA of the COVID-19 education sector still does not provide a clear picture of the information available in these tweets, especially if this misinformation and fake news affect the field of E-learning. This study has proposed denoising AutoEncoder to eliminate noise in information, the attentional mechanism for a fusion of features as parts where a fusion of multi-level features and ELM-AE with LSTM is applied for the task of SA classification. Experiments show that our suggested approach obtains a higher F1-score value of 0.945, compared with different state-of-the-art approaches, with various sizes of testing and training datasets. Based on our knowledge, the proposed model can learn from unified features set to obtain good performance, better results than one that can be learned from the subset of features.