Top secret from the bottom up

Abstract

PurposeThe emerging area of message classification is one of growing relevance to a wide range of organizational communicators as a variety of non-state organizations and their members increasingly use and misuse various terms to restrict their communication. This includes formal classifications for data security, financial/knowledge management, human resources, and other functions as well as those used informally by organizational members. Especially in a data-rich environment where our word-processing programs, e-mail tools, and other technologies afford us opportunities to engage in classification, a wide range of people at all organizational levels may serve as custodians of their own data and thus have the ability (as well as perhaps the need) to classify messages in various ways. The purpose of this paper is to describe key classification terms ranging from those found in government (e.g. top secret, confidential) to those in the private sector (e.g. business use only, trademarked) to an even wider set of terms used informally by organizational members (e.g. personal, preliminary). The growing use of message classifications will likely create various challenges and opportunities for organizations, their members, and the broader public/society. A set of future research questions is offered for corporate communication researchers and practitioners, who are well positioned to examine this emerging phenomenon.Design/methodology/approachThis paper draws on existing literature related to the growing use of message classifications to offer a list of classification terms and an agenda for future research.FindingsThis work describes key classification terms ranging from those found in government (e.g. top secret, confidential) to those in the private sector (e.g. business use only, trademarked) to an even wider set of terms used informally by organizational members (e.g. personal, preliminary). This expanded notion of classification will likely create various challenges and opportunities for organizations, their members, and the broader public/society.Originality/valueThe emerging area of message classification is one of growing relevance to a wide range of organizational communicators as a variety of non-state organizations and their members increasingly use and misuse various terms to restrict their communication. A set of future research questions is offered for corporate communication researchers and practitioners, who are well positioned to examine this emerging phenomenon.