Abstract
Purpose – The purpose of this paper is to show how a systematic approach and supporting tools can support the development of a quality culture, and align cultural change with process improvement goals. Design/methodology/approach – The paper describes the development and deployment of a systematic approach to developing a quality culture, achieved through a structured approach to mentoring and supporting learning techniques including algorithmic matching of mentors to mentees and a structured mentoring journey built around goals and milestones. Findings – A structured approach to mentoring can deliver significant enhancements to a quality culture, complementing structured approaches to process improvement allowing alignment of cultural and process goals. Research limitations/implications – The approach has been applied in a relatively small number of organisations (eight) at the time of writing. Originality/value – The use of a structured approach to learning enables establishment of a quality culture to be part of a structured quality plan.
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