Tools of Analysis in Performance Management in a Large Transport Company

Abstract

With the help of the rating tool, transport companies will be able to improve their performance, solve strategic tasks, and conduct a comparative analysis of all divisions. The article describes the goals of conducting a comparative assessment of the structural divisions of a large transport company, calculating their place in the rating, and the main methodological provisions of the calculation. Rating evaluation of the performance of the transport holding company "Russian Railways" is carried out for the Railways and structural divisions of the company. The rating of Railways is proposed to be determined based on the performance coefficient of the target metric, taking into account the significance of each indicator, without assigning points, using the best practices approach. Three methods of selecting performance indicators for conducting a comparative assessment of the performance of structural divisions are proposed. The selected indicators are normalized and form an additive model for evaluating performance based on the significance of the criteria. The rating assessment of Railways based on an additive model showed transparency of calculation, direct influence of weight coefficients, high "sensitivity" to changes in performance parameters and the ability to model rating values by changing the performance indicators of structural divisions of the transport holding.