Abstract
Highlights: Stakeholder management is an uncommon practice among construction companies in Brazil. There is little availability of appropriate models, guidelines and systematics. The creation of a stakeholder management model for civil construction is important in the current context.
 Goal: Contribute to fill the gap of empirical research that generate applicable models in the practices of stakeholder management in the civil construction sector.
 Design / Methodology / Approach: Systematic review of the literature was carried out involving the keywords of the research and, using the approach suggested by international standards guidelines, a management model for the management of stakeholders in the construction sector was constructed.
 Results: Two products resulted: a) Proposal of a conceptual framework for the management of stakeholders in civil construction, including a strategic and governance level and another with the ventures; b) Systematization of actions for stakeholder management, where the bibliographic content was distributed in stages based on the stakeholder management system proposed by the Standard AA1000SES.
 Limitations of the investigation: Difficulties in finding available literature on stakeholder management specifically in the civil construction sector, considering the strategic and governance level.
 Practical implications: Provides an innovative system for the strategic and tactical-operational management of stakeholders for the construction sector.
 Originality / Value: The research brings important contribution: in the academic area, for the few studies on the subject, especially in Brazil; for companies, it provides an innovative system with the following characteristics: ability to integrate stakeholder management practices between the corporate and project areas; ability to incorporate the experience and learning generated in both environments; applicable to any size of company.
Highlights
The objective of these steps was to evidence the importance of the problem, set the stage of theme development and identify guidelines, tools and models already created by the academy so that organizations can manage, in a structured and systematic way, its stakeholders, especially in the civil construction sector
The intent was to make sure that the system for civil construction stakeholders would be applicable to any size of the company, could be used both at the corporate and project levels, providing the integration of stakeholder management practices between the two areas, and would allow the incorporation of the experience and learning generated in both levels
In order to increase knowledge on the subject, further research is suggested to validate the actions proposed and the instrument containing provisions for the implementation of the theoretical model (Dimensions and Criteria outlined in this study) with specialists, in order to detail the necessary actions within each criterion, to test the system proposed in companies from the segment studied, and to do further research on the current state of the stakeholder management practices in construction companies in Brazil
Summary
The main justification for this paper is linked to the growing importance that sustainability has been given in academia, the business community, and in public opinion. The study highlights 14 articles on stakeholder management models or guidelines, 12 of which are related to civil construction (Figure 2) The objective of these steps was to evidence the importance of the problem, set the stage of theme development and identify guidelines, tools and models already created by the academy so that organizations can manage, in a structured and systematic way, its stakeholders, especially in the civil construction sector. Its social and economic impacts are such that they position the sector strategically to serve as a driver for meeting the global targets of sustainable development (Silva, 2003) It is a large employer of workforce (CBIC, 2014), one of the largest consumers of materials (Leite and Awad, 2012), and a generator of waste (John and Prado, 2010). The research method considered other tools to support the analysis of the content and the stakeholder management system proposed, such as GRI and ISO 26000 (ABNT, 2010; GRI, 2013), which, along with the AA1000 standard (Accountability, 2008; Johnston, 2012), has helped to create the structure for its application
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