Abstract
While there is a large literature on both the positive and negative consequences of organizational citizenship behavior (OCB) for organizations and individuals, we know little about how engaging in OCB affects subsequent employee performance. Here we draw on ego depletion theory to propose the conditions under which OCB negatively affects job performance (task performance, subsequent OCB, and counterproductive work behavior) via the mediating role of self-control depletion. Results from two studies, the first using a multiwave survey with supervisor assessments of OCB and subsequent performance and the second using a daily diary methodology, largely supported our hypothesized model. OCB increased self-control depletion, and indirectly decreased subsequent job performance, for employees who perceived high citizenship pressure but not those who perceived low pressure. These conditional indirect effects of OCB on subsequent job performance were significantly stronger among employees with relatively low rather than high trait resilience. We discuss how and when OCB harms employee performance and managerial implications.
Published Version
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
