Abstract

among team members. The same standard of care is also maintained for all patients, as determined by their specific disease presentation and treatment technique. The new workflow introduced major changes to the RT end-toend process. A great deal of effort was consequently invested in project planning. An extensive training schedule was also established to support each member of the team so that they can perform their tasks correctly and confidently. Conclusion/Impact/Outcomes: RO Care Plans have been successfully implemented and used clinically since March 2015. Process improvement is now facilitated by measuring different quality indicators within MosaiQ. For example, the time associated with the generation and completion of a QCL item is able to provide information regarding the duration of a specific activity in the process. These performance indicator reports can therefore facilitate measurement of process efficiency and guide subsequent investigations and corrective actions. The data can then guide the allocation of resources and ensure workflow efficiency. Thus, the new innovative RO Care Plans process provides the framework to continuously improve healthcare services. The multiple performance indicators obtained can ensure data-driven improvement and guide the future development of our services.

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