To investigate the critical risk criteria of business continuity management by using analytical hierarchy process

Abstract

Business continuity management (BCM) is a management process which is practised to counteract the negative impacts of possible threats to the continuity of organisational activities. This paper provides the criteria that contribute to the risk amplification for the disruption of business. Over the last two decades, global concerns have emerged due to natural disasters, and human-made disasters, which are also responsible for the business interruption. The purpose of this paper is to investigate the critical risk criteria of business continuity management/process and their potential impact on the businesses as well as their supply chain. Six criteria and 28 sub-criteria were selected from the literature review, and views of experts' (academicians, and industry practitioners), and an AHP methodology has been adopted to rank the same. A criteria namely 'organisational and management risk (OMR)' and a sub-criteria namely 'management policies failure' were found to be the most significant. These research findings are intended to help the decision and policy makers in understanding the significance of critical risk criteria and for the formulation of effective policies and strategies for their elimination.