Abstract
Objective: This study is aimed to see level of satisfaction among patients coming to hospital, to identify the problem areas and also towards developing suggestions for better patient care.
 Methodology: Study design is cross sectional. Hundred indoor and hundred outdoor patients were selected for a period of about 2 months. Data was collected and analyzed by using statistical software SPSS 20.
 Results: A total of 200 patients were selected in this study,100 indoor patients and 100 outdoor patients. Of these 200 patients, 102 (51%) were male patients while 98 (49%) were female patients. Mean age of our study cases was 39.08 ± 15.33 years, 110 (55%) were from rural areas while 90 (45%) were from urban areas, 129 (64.5%) were literate and 105 (52.5%) were satisfied from the quality of the services being provided. Among indoor patients most unsatisfying point was behavior of nursing staff and among out door patients most unsatisfying point was long waiting time.
Highlights
Quality is a very complex term and each field of life defines it according to its needs and requirements
A total of 200 patients were selected in this study, with 100 indoor patients and 100 outdoor patients
From the result it has been cleared that things which affect the satisfaction level of indoor patients are nursing staff behavior and their interest in their work, cleanliness of the ward and the medication of the patients
Summary
Quality is a very complex term and each field of life defines it according to its needs and requirements. In Health care setup it consists of affective, efficient accessible, acceptable, patient centered, equitable and safe[1]. Class C and D military hospitals, in case of armed forces are normally established at remote areas for soldiers in combat situation near the front. These setups receive mostly emergencies, being closed to combat zone. In these situations, the quality should be speedy and efficient of health system. The quality should be speedy and efficient of health system Another important quality matter is availability of the medicines which are required to save the patients
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