Tips for Teaching the “Service Design Thinking” to Students of Higher Education Institutions

Abstract

This paper sheds light on an experience realized in the framework of a workshop addressed to students of Higher Education Institutions having the topic as Service Design Thinking. It reports some advice for teaching this new concept based on some elements raised and those deserve to be shared with the growing community of professionals interested in this topic. The manuscript focuses mainly on practical aspects to take into consideration when organizing workshops addressed to these specific learners. It consists of three main sections, including a list of references of the literature inherent in the topic, practical suggestions and a discussion about the lesson learnt. This work is not an evidence-based research, but a collection of literature samples and practical feedback emerged. It is aimed at stimulating a wide confrontation on this concept in order to find practices that can help to allow the adoption of its main principles and the understanding of its implication when used to design services.