Time on task and task load in visual inspection: A four-month field study with X-ray baggage screeners

Abstract

Previous studies suggest that performance in visual inspection and typical vigilance tasks depend on time on task and task load. European regulation mandates that security officers (screeners) take a break or change tasks after 20 min of X-ray baggage screening. However, longer screening durations could reduce staffing challenges. We investigated the effects of time on task and task load on visual inspection performance in a four-month field study with screeners. At an international airport, 22 screeners inspected X-ray images of cabin baggage for up to 60 min, while a control group (N = 19) screened for 20 min. Hit rate remained stable for low and average task loads. However, when the task load was high, the screeners compensated by speeding up X-ray image inspection at the expense of the hit rate over time on task. Our results support the dynamic-allocation resource theory. Moreover, extending the permitted screening duration to 30 or 40 min should be considered.